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PGR Supervisor Guide to Supporting the Mental Health and Wellbeing (MHWB) of Postgraduate Researchers: 24 Hour Support Information

Practical support - 24 Hour Mental Health Support Services for Students

If you have a PGR who needs support outside of our normal working hours, there are specialist services, who can be reached to 24 hours a day, 7 days a week.

If you or someone else is at immediate risk of harm, call 999.


Hull University & Health Assured Student Assistance Programme (SAP)

SAP is a 24-hour helpline delivered in partnership with Health Assured which is available to help you with anything that’s impacting on your mental health and wellbeing. You might be feeling stressed about exams, experiencing a bereavement, feeling anxious, homesick or lonely.

See the Student Assistance Program page for more information.


NHS Mental Health Response Service

The NHS's Mental Health Response Service is an urgent service for people living in Hull and the East Riding of Yorkshire who are experiencing severe and enduring mental health problems, or an acute mental health crisis.

To access the service, telephone 01482 301701.



Samaritans provide support to anyone experiencing emotional distress, struggling to cope or at risk of suicide, The service is free, confidential, and available 24/7. To speak to someone from Samaritans telephone 116 123.



Shout is a 24/7 text service, free on all major mobile networks. It's a place to go if you’re struggling to cope and you need immediate help. Contact Shout by texting 85258.



Campus security

Our campus is monitored 24 hours a day, 365 days a year. If you'd like an escort while on campus, particularly if you have late lectures, we're able to provide this service too.

If you have any concerns, please get in touch.

Emergency: 01482 465555
Non-emergency: 01482 466868



Our on-campus student accommodation has dedicated staff on-site 24 hours a day.

Courtyard: 01482 462080 or 01482 466006

Westfield Court/Taylor Court: 07864692502 or 07884285096


Not sure what to do?  Click on the file below (W icon in blue box) to download the University's 'Quick Guide to Supporting the Distressed Student' 

This guide will help you if a distressed PGR seeks your advice or support.  It will help you to: 

  • Recognise when a student may be in difficulty
  • Provide advice to help you respond appropriately and effectively
  • Remind you of the sources of support within the University
  • Raise awareness of issues relating to student mental health.