A link to the document download page will be sent to you by email.
Once you Click to download your document you will prompted to login.
Some mobile devices may require you to go to the 'downloads' notification before you are prompted to login.
The document is not automatically saved - you must click File | Save As and save it to your computer or filestore.
Once you've saved the document, you should have access to it for three years from the date of supply.
If the file is not saved, access to it via the download link will end after 30 days and the item will need reordering.
You may print only one paper copy, from which you may not make any further copies.
You may not make further electronic copies or convert the file into any other format. You may not cut and paste or otherwise alter the text.
Once the document has been downloaded, only the British Library On Demand user who downloaded it may access it.
However, download links may be forwarded to another email address if the document is not yet associated with a British Library On Demand account.
No. British Library's DRM Lite service only works with Adobe Reader 10 or above, and documents will not open with any other PDF viewer.
If you have forgotten your British Library On Demand username or password, there are links to have reminders sent from the British Library On Demand login page.
If your password changes, use your new password to access saved documents. You may need to clear the remembered account information in Adobe Reader.
Unfortunately, Adobe Reader 10 or above are not available for Linux users. However, you can save documents on other devices, including mobile devices and memory sticks. If you wish to receive material from the British Library you might consider using devices where Adobe Reader 10 or above can be installed.
Have you used the @ symbol in your username?
Using the @ symbol in your username can cause documents to fail to open. If this is the case, you will need to contact the British Library Customer Services for advice: firstname.lastname@example.org
Are you online?
Online access to the Internet is needed every time you open the document.
Are you using Adobe Reader as your PDF viewer?
If your browser's default PDF viewer is not Adobe Reader, it will need disabling before documents can be read.
To disable Google Chrome's viewer:
Chrome users may avoid this step by using a different browser, e.g. Firefox.
Are you using a compatible version of Adobe Reader?
Adobe Reader 10 or above is required on any device you use to view documents, including mobile devices.
Has a previous user locked you out by clicking 'Remember me on this computer'?
If so, within Adobe Reader, go to Edit | Preferences | Security and click and confirm the ‘Clear remembered account information button, then retry the download link.
Has the download link expired?
The download link will remain live for 30 days from the date of the original email. If the download link has expired, the item will need reordering.