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Subject LibGuides

Online Document Supply: FAQ's

Guidelines to using the DRM Lite software

How do I open a document?

A link to the document download page will be sent to you by email.

  • If you are registered for British Library On Demand and the system recognises your email address, you will be prompted to Click to download your document.
  • If you are registered for British Library On Demand but the system doesn't recognise your email address, you'll be prompted to enter your username or British Library On Demand registered email address.
  • If you are not registered for British Library On Demand, click Register for On Demand on the download page. Follow the instructions which include activating your account. Return to the download page and enter your username or On Demand registered email address before you Click to download your document.
  • Note: It can take up to 15 minutes for their records to be updated with a new On Demand registration, so please retry if your initial download attempt fails.

Once you Click to download your document you will prompted to login.

Some mobile devices may require you to go to the 'downloads' notification before you are prompted to login.

How long do I get to access the document?

The document is not automatically saved - you must click File | Save As and save it to your computer or filestore.

Once you've saved the document, you should have access to it for three years from the date of supply.

If the file is not saved, access to it via the download link will end after 30 days and the item will need reordering.

How many times can I print or copy a document?

You may print only one paper copy, from which you may not make any further copies.

You may not make further electronic copies or convert the file into any other format. You may not cut and paste or otherwise alter the text.

Can I forward the document to someone else?

Once the document has been downloaded, only the British Library On Demand user who downloaded it may access it.

However, download links may be forwarded to another email address if the document is not yet associated with a British Library On Demand account.

I can't get Adobe Reader. Is there another option?

No. British Library's DRM Lite service only works with Adobe Reader 10 or above, and documents will not open with any other PDF viewer.

I have forgotten my British Library On Demand username and password, what should I do?

If you have forgotten your British Library On Demand username or password, there are links to have reminders sent from the British Library On Demand login page.

If your password changes, use your new password to access saved documents. You may need to clear the remembered account information in Adobe Reader.

I use Linux. Can I download documents delivered by DRM Lite?

Unfortunately, Adobe Reader 10 or above are not available for Linux users.  However, you can save documents on other devices, including mobile devices and memory sticks. If you wish to receive material from the British Library you might consider using devices where Adobe Reader 10 or above can be installed.

Why won't my document download or open? Why am I seeing blank pages?

Have you used the @ symbol in your username?

Using the @ symbol in your username can cause documents to fail to open.  If this is the case, you will need to contact the British Library Customer Services for advice:

Are you online?

Online access to the Internet is needed every time you open the document.

Are you using Adobe Reader as your PDF viewer?

If your browser's default PDF viewer is not Adobe Reader, it will need disabling before documents can be read.

To disable Google Chrome's viewer:

  • If you're using Chrome v 57 or later, type chrome://settings/content/pdfDocuments into the address bar, and make sure the setting is set to download or open PDF files in a different application, instead of automatically opening them in Chrome
  • If you're using Chrome v 56 or earlier, type chrome://plugins into the address bar, then scroll down and click Disable next to Chrome PDF viewer

Chrome users may avoid this step by using a different browser, e.g. Firefox.

Are you using a compatible version of Adobe Reader?

Adobe Reader 10 or above is required on any device you use to view documents, including mobile devices.

Has a previous user locked you out by clicking 'Remember me on this computer'?

If so, within Adobe Reader, go to Edit | Preferences | Security and click and confirm the ‘Clear remembered account information button, then retry the download link.

Has the download link expired?

The download link will remain live for 30 days from the date of the original email. If the download link has expired, the item will need reordering.